How To Grow To Be An ITIL Knowledgeable
As I am in a management position I made a decision that the Lifecycle steam was the one I would follow. I'd ideally have like to follow the sequence of Service Strategy, Service Design, Service Transition, Service Operations and then Continuous Service Enchancment but the establishment I accomplished my training were not so good as scheduling programs so I had to mix them up a bit.
I began on schedule with the Service Strategy and this course I found extraordinarily interesting. Although the venue was stunning I do have a passion for strategy so I put that in the back of my mind and centered on absorbing as a lot information as possible. The course is 3 days in length and also you need every minute of it. I made a decision that I'd do the course and then write the exam the next Friday which would give me a week to study and revise what I had study't.
My learning plan as such paid off and I managed to get one hundred% for the Strategy Examination, talk about getting a big head!! I'll let you in on my examine secret at the end. After the strategy module I accomplished the Service Transition module which for me is the most attention-grabbing however is three days of dying by PowerPoint. From my expertise Service Transition is ignored in most organizations and yet is the most important. I managed to get seventy seven% for this exam which was good because it purchased me down to earth after the one hundred% for strategy.
Next was Service Design which was also an interesting course and a slight little bit of PowerPoint numbness but overall interesting. Again not many organizations apply Design and the advantages might be seen when finishing the course. The Design examination was extremely troublesome and I scraped by way of with 70% (the pass mark). That stated the venue where we have been writing the exam was shocking. The examination is on-line and their Internet connection was so gradual it took 20 minutes just to open the exam! The connection kept dropping and we could not save our answers. I lastly received a good connection by a 3G card and then just rushed through the exam without checking anything because the final thing I wanted to do was postpone as this would mess up my whole schedule. Anyway I passed and that was the main thing.
I managed to arrange onsite training for Continual Service Enchancment (CSI) so I managed to complete this course in a single and a half days compared to the three days. This is course is more a abstract of the all the others modules. The exam was powerful however truthful and I passed simply with eighty%.
The final module I completed was Service Operations which I found extremely easy. Service Operations seemed to be ITIL v2 in a single and as I have been exposed to ITIL this was a stroll within the park. To be trustworthy I hardly opened a book for the examination and managed 90%.
Final was the BIG beast, Managing Throughout the Lifecycle (MALC). This is a five day course and the examination covers all of the previous modules. I gave myself two months gap earlier than doing MALC and this I found was the perfect timeframe, not too lengthy to overlook everything and never too quick to be burnt out. MALC was robust indeed and I used to be given some advice to skim all the modules however really concentrate on Service Strategy and CSI. I followed this advice but determined to also do Service Transition in a bit more detail.
Finally, after 6 months (a document I hope) I passed the MALC exam with 75% on my first attempt. As MALC has only a fifty five% pass rate I was very pleased with this result. So after 6 months I had completed my ITIL Knowledgeable Certification and I am now happily making use of what I learnt in my current working environment. With dedication you to can get hold of your ITIL Professional certification, make it a purpose, put your nose down and go for it!